AngelRipper16 wroteI thought you had to deliver it where you bought it... and you'd get a new one. But he also said he had to wait a couple of weeks.
Nah, if its less than three years old, you just call Microsoft and they send you a box and shipping label to send it in to them. They fix it and send it back. It costs nothing, but the whole process takes about 2-3 weeks.
Now, if he's out of warranty or bought it used, they'll want to charge you $100 to fix it. That's crap, you can fix it yourself for $10. Takes a couple hours.